I have been driving back to the dealership where I purchased my car, an hour away even after moving to Elora 1 1/2 years ago. I kept noticing Bert’s auto but was unsure of making the change. Last week when I needed an exhaust system repair and was told that I would have to come back another day because the dealership couldn’t get the part until then, I returned to Elora and stopped in at Bert’s and made an appointment there. I found the office pleasant and the staff super friendly as they booked a day that suited me. They offered the use of a courtesy car but being close by I chose to be driven home and picked up when the car was ready. Communication was quick and detailed when the repair was diagnosed, and the quote was within the expected cost range. The transaction was completed when I picked up my car and received a detailed explanation of the costs and work done. I now have a reliable mechanic for my car 5 minutes away!